Refund Policy

This Refund Policy applies to all services provided by CLINIC GROWTH DEPARTEMENT LTD (company number 17201670), registered in England and Wales.

1. Our commitment

We structure our payments to align with your outcomes. The final 20% of any project is only due after we deliver the first 10 tracked bookings to your clinic. This means we carry delivery risk — not you.

2. Upfront deposit (50%)

The 50% upfront deposit is non-refundable once work has commenced. This covers discovery, strategy, design research, and the initial build phase — work that is irreversibly invested into your project.

If you cancel before any work has begun (within 48 hours of signing), a full refund of the deposit will be issued within 5–10 business days.

3. Mid-project payment (30%)

The 30% payment due on launch is non-refundable once the deliverable has gone live or been handed over, as the work is complete at that stage.

4. Outcome payment (20%)

The final 20% is only payable after we deliver 10 verified tracked bookings. If we do not deliver within the agreed timeframe (90 days for Sprint, 120 days for Growth), this payment is automatically waived — no request needed.

5. Monthly retainer payments

Monthly retainer fees are non-refundable once the month has commenced. You may cancel a retainer with 30 days written notice. No refunds are issued for partial months following cancellation notice.

6. Disputes

If you believe a refund is warranted outside the above terms, contact us within 14 days of the disputed charge. We will review the case within 5 business days and respond with a decision.

We aim to resolve all disputes fairly and without escalation. If a resolution cannot be reached, the matter shall be referred to the courts of England and Wales in accordance with our Terms of Service.

7. How to request a refund

Email us at hello@clinic-growth-department.com with the subject line "Refund Request — [Your Clinic Name]" and include:

• Your full name and clinic name
• Invoice number or payment reference
• Reason for the request

Approved refunds are processed within 5–10 business days to the original payment method.

8. Contact

CLINIC GROWTH DEPARTEMENT LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company number: 17201670
Email: hello@clinic-growth-department.com